FAQ

Where is our brand originated?

We hail from the Hero City, Surabaya, Indonesia

What do we offer?

We mainly produce ready-to-wear pieces and occasionally accept custom-design dresses. For more inquiries about custom-made pieces, please email us at amelyang@yahoo.com

Can we custom-size orders?

Yes, we accept orders with specific measurements. When you complete your online form, please note your measurements on the provided section

Can we ship overseas?

Yes, we ship worldwide. Our website generates shipping fees based on FedEx calculation. However, we mainly use EMS or DHL for lower rates. Please email us at amelyang@yahoo.com if you would like to order from overseas

What is our return & exchange policy?

We accept return if customers find defects in our items caused by our miss in quality control. Customers should bear the return shipping fee to us and in turn, we would re-send a new item in our expense

Do we accept refund?

No, all sales are final. However, if customers find defects in our items caused by our miss in quality control, then we would exchange the said items with new ones. Please see the previous question for more detail